ShipInsure x AfterShip Package Protection + Free Returns
We recommend this optional checkout add-on if you want shipping protection through ShipInsure and free return labels through AfterShip for eligible BlackboxMyCar returns.
Help with delivery problems and returns
ShipInsure reviews claims for packages lost in transit, damaged during shipping or marked as delivered but not received. Approved claims are typically resolved through a refund or reshipment.
AfterShip provides a free return shipping label for eligible returns. You can start an eligible return within 60 days from fulfillment, subject to our Canadian warranty and returns policy.
What This Service Includes
- Shipping protection through ShipInsure for eligible loss, shipping damage and delivered-but-not-received claims.
- A free return shipping label through AfterShip for returns that meet BlackboxMyCar's return policy.
Service Details
Choose the right help route
| Situation | Where to start |
|---|---|
| Package lost in transit | Submit a shipping claim through the ShipInsure claims portal. |
| Delivered but not received | Use the ShipInsure claims portal for review. |
| Item damaged during shipping | Submit a claim through the ShipInsure claims portal and provide the requested evidence. |
| Eligible product return | Start a return through AfterShip. |
| Product warranty request | Use the warranty claims portal. The product's applicable warranty terms determine coverage. |
Service terms
| How to add it | Choose the optional service at checkout when placing your order. |
|---|---|
| Shipping claims | Eligibility, filing deadlines and waiting periods depend on the claim. Follow the ShipInsure claim rules and the terms for your order. |
| Eligible return window | 60 days from fulfillment, subject to the Canadian warranty and returns policy. |
| ShipInsure protection fee | The fee may be refunded before your order ships. It is not refundable once the order has shipped. |
Frequently Asked Questions
Is this service required?
No. Package Protection + Free Returns is optional. Choose it at checkout if you want to add it to your order.
What should I do if my package is lost, damaged or marked as delivered but missing?
Open the ShipInsure claims portal promptly and follow the instructions for your situation. Filing deadlines and waiting periods differ by claim type; check the ShipInsure terms and claim rules for your order.
How do eligible free returns work?
If you purchased this service, you can start a return and receive a free return shipping label for an eligible return. The service's return window is 60 days from fulfillment, meaning when your order is marked as fulfilled. Your return must still meet the Canadian warranty and returns policy.
Can I add the service after placing my order?
It must be selected at checkout. Package Protection + Free Returns cannot be added after the order has been placed.
Can I get the ShipInsure protection fee back?
The ShipInsure Package Protection fee may be refunded if your order has not shipped. Once the order has shipped, that fee is no longer refundable.
Does this replace or extend my product warranty?
No. Your product's applicable warranty terms determine coverage, whether or not you purchased this add-on. Use the warranty claims portal for a product warranty request.
Can customers in both countries use these portals?
Yes. U.S. and Canadian BlackboxMyCar orders use the shared ShipInsure claims, AfterShip returns and warranty portals linked here.