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Privacy Policy

Privacy Statement

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.blackboxmycar.com (the “Site”).

Section 1: Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Section 2: How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Section 3: Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Section 4: Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Section 5: Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Section 6: Your Rights

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@blackboxmycar.com or mailing us at:

BlackboxMyCar
[Re: Privacy Compliance Officer]
Unit #160 13988 Maycrest Way Richmond British Columbia CA V6V 3C3

Especially if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Section 7: Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 8: Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Section 9: Minors

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 10: Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 11: Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 12: Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall BlackboxMyCar, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 13: Indemnification

You agree to indemnify, defend and hold harmless BlackboxMyCar and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 14: Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 15: Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 16: Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 17: Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@blackboxmycar.com or by mail using the details provided below:

BlackboxMyCar
[Re: Privacy Compliance Officer]
Unit #160 13988 Maycrest Way Richmond British Columbia CA V6V 3C3

Privacy Policy

Based on 4268 reviews
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BlackboxMyCar Add-A-Fuse Kit

Hi Brian, thanks for leaving a review!
VIOFO A119 12V Auto Hardwire Kit

Quality hardwire kit with reasonable length to the A119 and to the 12V battery source. Voltage reducer is small enough to fit in small spaces with rounded corners for ease of fishing into place. Fuse holder streamlined but difficult to open at first, 2nd time ok.

Hi Chester, thanks for leaving a review! Glad to hear that you were able to figure it out and install your VIOFO. Let us know if you have any questions. Thanks!
the ONLY place I can find this replacement part online

Blackboxmycar is the only place I could find that sells the cigarette socket power output cable for the Cellink Neo.
Fast shipping. Item as described.

Hi J. Kim, we're glad to hear you were able to find what you were looking for at our store. Thanks for shopping at BlackboxMyCar!
Great Kit- Everything you need

Our techs were able to install the dash camera and the Power Magic Pro with no problem by using this Essential Kit. We've bought 13 units so far. Very pleased.

Hi Jennifer, thanks for leaving a review. We're glad to hear that you have found everything you need in our Essential Installation Kits. Thanks!
Suction Cup add-on

I bought this suction cup mount to move and use quickly my A119 V3 from vehicle to vehicle.
After receiving I must say its smaller and lighter than expected compared to the picture but still functional and we will see how long the suction cup lasts over time.
I also saw a video of using this suction cup to turn the A119 around and take video of driver with commentary about area or something else which I plan to edit into my video at a later time.
So its a nice feature for the video I plan to make while on vacation.
Cool!

Hi John, thanks for your feedback. Let us know if the suction cup mount doesn't work well for you over time and we'll try our best to help. Thanks!
Blackbox My Car is the Best!

Sorry BB team for taking so long before writing a review, but the 2 Viofo a129 duo dashs were xmas gifts and I wanted to wait for your professional installations to be done first.
I have purchased dascams from BB before and have had nothing but a great experience for both service and products.

Both Viofo cams are working great and the installation service was the best. The team was awesome and answered all my questions without hesitation. Your waiting area and amenities are first class. Most car dealerships could learned a thing or 2 from how you operate!

Thank you again!

Hi Ken, appreciate your compliments and thank you for leaving a review! We're glad to hear that you enjoyed our facilities and that the installation and the dash cams worked out for you. If you have any questions, please don't hesitate to reach out at any time in the future!
Very pleased with the A119V3 and with customer service

After researching a number affordable dash cams I settled on the Viofo A119V3 and Blackboxmycar as the vendor. I chose Blackboxmycar because of its customer service. This is my first Dashcam and I had a number of questions all of which were answered promptly and to my satisfaction by Katrina. Other vendors offered a slightly less expensive final cost but Katrina's service swayed my decision.

As to the camera itself I am very happy. In the last few days I have used it in temperatures of about -28ºC and it has performed flawlessly. The video quality is excellent with the CPL: clear, sharp and with good colours and contrast. Files are around 1.15 GB for 5 mins using 2560x1440 @30 fps H.264 or around 950 MB using H.265. The audio quality is quite acceptable.

Once you get the hang of using the Menu system it is quite easy to choose or change settings.

Also impressed with Viofo in that they seem to have thought of everything. The item included everything I could possibly need to mount and operate the camera even down to string to help remove the mounts in future if necessary.

Presently I am powering the camera via the cigarette lighter but am seriously considering hardwiring or using a portable power bank. I will then try the parking modes.

We have two cars and I had thought of moving the camera from one to the other so I purchased an additional GPS mount, that I have not yet tested. However I am now leaning towards buying 2nd A119V3 to avoid the hassle and to have a permanent neat installation in both cars.

Hi David, thanks for leaving a review! We're glad to hear that Katrina was able to help you out, and that the VIOFO A119 V3 was exactly what you were looking for. If you need anything else, please don't hesitate to let us know!
Easy install/ plug and play

Great product, works as it should so far. Easy installation

Hi Louie, thanks for leaving a review! Glad to hear that the Power Magic EZ worked for you :)
Cellink Neo 6

i got this battery pack recently and everything run smoothly. now i have peace of mind leaving my car on parking lot and this battery charge faster if you're using cigarette socket for charging if you chooses not to hardwired it. overall customer service was great and they will go extra mile to make sure you are getting the right product you wanted to and give you detail...

Hi whatme, thanks for the review on your Cellink NEO. We're glad to hear that it works well for you. If you have any questions, please don't hesitate to let us know.
Great Product

Fast shipping, easy installation, works good. Used chat feature for recommendation to make sure it met expectations and was spot on with what I was looking for. Thanks

Hi Robert, thanks for chatting with us and leaving a review. I'm glad to hear that our team was able to help you out with what you're looking for :) If you need anything else, please don't hesitate to reach out!
Dope service!!!

Could not be happier dealing w Blackboxmycar!! Do yourself a favor and just buy from them!!

Hi Lorenzo, dope review! Thanks for leaving a review and purchasing from BlackboxMyCar :)
IROAD Power ODB-ll

Just what I was looking for,very easy to install
Just plug and play,very good product
A bit expensive though.

Hi Luis, thank you for leaving a review! We hear you - we try our best to keep our prices as competitive as possible, so we will pass your feedback to our vendors for you. Thank you for shopping at BlackboxMyCar!
My Thoughts

Good so far. Hope all works out in the future. Thank you

Hi David, thanks for leaving a review!
Best Site for the Best Dashcams Around

My 2nd purchase from Alex and 2nd Blackvue camera purchased. Blackvue is my favourite dashcam because of its sleek and unobtrusive design and extremely high quality recordings. Easy to download recordings with the app now, will continue to recommend Blackvue's to everyone.

As for blackboxmycar.ca, great selection of the best Dashcams out on the market. Extremely informative website with an abundance of information and comparisons to make the right choice. Fast shipping and great customer service, this is the way to go to buy a dashcam over the cheaper but inferior choices on Amazon or anywhere else.

Hi Wesley, thanks for your review. We're glad to hear that you're loving your BlackVue dash cam as much as we do! Hope the DR590W-1CH treats you well :) If you have any questions, please don't hesitate to reach out to our team.
Power output cable spliced for Thinkware

These cables were well made and of great quality. Shipping was fast and customer support went above and beyond to help me understand how to DIY my first dash cam. Very much value added support!

Hi Jye, thanks for leaving a review! I'm glad that this and our team was able to help you out. If you have any questions, please don't hesitate to contact our team in the future.
Viofo A119 V3 Dash Cam

Excellent sharp video. Easy install and set up.
Used internet to find best suggested settings.

Hi John, thank you for leaving a review! Don't hesitate to reach out to our Support Team if you have any other questions.
1st time buyer from BlackBoxMyCar.com

Review Title
I have done a lot of research on finding my second dash cam and decided on a VIOFO A119 V3.
I have seen some video of reviews of the camera and compared to my 1st Dash Cam A119S V2 and figured that VIOFO was a good choice again. I have seen Alex the CEO of BlackBoxMyCar do a review video on the A119 V3 in 2019 and went to his website and decided it was very professionally designed and easy to use. Not only did I buy the camera I found some accessories.
I ordered then noticed they offered first responders and military a discount and sent an email if I could get this discount. Quick email reply from Paul who I sent documentation on proof and he who forwarded my request to get a refund on my purchase. Thank you.
Now I did order my camera knowing it was back ordered as well as this was Christmas and New Years week so I wasn’t expecting to see the camera until Jan 2020.
It did arrive in a box and was properly packed. I had numerous email from FedEx where my package was and when it would arrive and someone must be home to signature for it.
Between the initial purchase and receiving my dash cam BBMC has been above and beyond what I expected and under the leadership of Alex I see why this company is so successful.
Thank you everyone for a great purchase and plan on additional future purchase from me.
John I
Surprise, Arizona

Hi John, thank you for the kind words and the detailed review. We're glad to hear that we were able to help you find what you're looking for. We will pass on your compliments to Alex who will absolutely be delighted to read this. Thanks again, and do let us know if you have any questions.
Delivery Needs To Be Improved

I ordered it on Dec 28 with Rocket shipping and it arrived Jan 6 but I had to constantly contact them about the status of the order as it was stuck for many days with no updates. I give this service 1 star. The product itself is excellent, well made (except the App), easy to install, etc which deserves 5 stars. Overall 3 stars.

Hi Bill, thank you for leaving a review. We do want to apologize for that, and thank you for your patience. This holiday season was quite a busy one for our team, and we had some inventory delays with the unexpected surge in demand for our battery packs. We are working on smoothing that out moving forward so that we don't have this happen again. From a communication standpoint, we will absolutely work on fixing that moving forward to make sure our customers are aware of any delays. We apologize for the inconvenience. Thank you for purchasing from BlackboxMyCar, and if you have any questions, Bill, please don't hesitate to reach out to our support team.
Great for extended parking mode!

Before purchased and installed the Cellink Neo I was using my Thinkware Q800Pro hardwired to my car. However, my vehicle stays parked for days on end without me having to drive anywhere. I get about 40 hours with a dual camera setup, and I couldn’t be happier to have an extra piece of mind. The installation was very easy, as I did it myself (hardwired) and mounted it under the driver seat. This would be a worth while purchase.

Hi Brandon, we're glad to hear that your new battery pack worked out for you! If you have any questions, please don't hesitate to contact us in the future.

Although my dash cam was on a backorder after Christmas, it delivered right the way I wanted it. I like the dash cam is tiny. The video is very clear.

Hi John, thank you for leaving a review. We had some inventory delays during the holiday season with the unexpected surge in demand for our dash cams, but we're glad that we were able to deliver your dash cam in time. Thank you for purchasing from BlackboxMyCar!
Great product to reduce glare!

Does what it says to reduce windshield glare, it’s easy to install

Hi Brandon, thank you for leaving a review! If you have any questions, please don't hesitate to contact us in the future.
Amazing Product - Worth Buying

This product helped hardwiring my dash cam so much easier as there were no wires that needed to be spliced. The trim tool made it convenient to tuck the wires inside the car and only show minimal wires. All in all, this all-in-one kit, made hardwiring my dash cam so much easier.

Hi Sai, thank you for leaving a review and for shopping at BlackboxMyCar. Glad to hear that this worked out for you. Please don't hesitate to reach out to us in the future if you have any more questions.
Driver

Great dash cam and you guys where very helpful.
Keep up the good work.
Thanks guys

Hi Andy, thank you for leaving a review and for shopping at BlackboxMyCar. We're glad to hear that our team was able to help you out! Please don't hesitate to reach out to us in the future if you have any more questions.
As described

Very pleased with my purchase. Blackboxmycar is the go to place for dash cams. This VIOFO exceeded my expectations.

Hi Mike, thank you for leaving a review and for shopping at BlackboxMyCar. Please don't hesitate to reach out to us in the future if you have any more questions.
Great Radar

Works as advertised with U1000.

Hi Kirk, thank you for leaving a review! If you have any questions, please don't hesitate to contact us in the future.