We go above and beyond to ensure your satisfaction
Returns, Warranty & Exchanges
Returns, Warranty & Exchange Policy
As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. Here's how our warranty procedure works. Customer service is our top priority, so when you have an issue, it's our issue too.
Extra Peace of Mind This Holiday 🎄
Enjoy extra peace of mind this holiday! Items purchased between November 1st and December 31st, 2024, can be returned until January 31, 2025. Terms & conditions* apply.
*Not applicable to final sale items
Our Warranty Coverage
We provide warranty services and after-sales support only to customers in Canada and the U.S. who purchased directly from us at BlackboxMyCar. We do not manufacture dash cams sold on Amazon or any labeled "Black Box".
Please note that BlackboxMyCar is not responsible for lost packages sent to us. We offer return labels only for dead-on-arrival (DOA) units if customers contact us within 7 days of delivery.
Warranty
All dash cams, battery packs, and microSD cards come with a 1-year limited warranty (unless otherwise stated) starting from the delivery date.
Dash cam accessories have a 6-month limited warranty that covers only manufacturer defects.
Exclusions
We do not cover:
- Damage caused by accidents, misuse, improper installation, water damage, or theft
- Any expenses related to removing or reinstalling the product
- Warranty void for products that have been altered, have had their serial numbers removed, or were not purchased from BlackboxMyCar
Out-of-Warranty Repairs
BlackboxMyCar is fully authorized to work with manufacturers, allowing us to offer competitive repair services for a specified fee.
Please note that not all dash cam brands are eligible for repair due to manufacturer limitations.
Our Returns & Exchange Policy
We provide returns & exchange support to customers in Canada and the U.S. who purchased directly from us at BlackboxMyCar. We stand behind our products. If you're unhappy with your purchase, contact us within 30 days to initiate a return.
Advanced Return Merchandise Authorization (RMA)
Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is received by us.
Please note there is a $10 non-refundable service fee for this service. Contact us if you'd like to initiate an Advanced RMA.
Refunds
Refunds will be issued to the original payment method used.
For gift card purchases, refunds will be issued as gift credits back to the original gift card.
Please allow 5-7 days for the refund transaction to be reflected on your account.
Final Sale
The following are considered final sale:
- Outlet Items
- Accessories & SD Cards (Excluding Battery Packs)
- Radar Detectors
- OBD Diagnostic Tools
- CPS Warranty Insurance
Notes
Missing Pieces:
Unless discussed, we will deduct from the refund accordingly.
Fleet & Wholesale Orders:
They will have a 10% processing fee for any returns or exchanges.
Return Merchandise Authorizations (RMA):
Once your return and exchange request has been approved, we will replace your unit with one that is in similar or better condition.
Amazon, Walmart, eBay & Best Buy
BlackboxMyCar products are available on various platforms, including Amazon, Walmart, eBay, and Best Buy. If you purchase from us, you’ll have access to our support staff, so feel free to reach out.
New items bought from us qualify for our in-house warranty, while most refurbished items will include a warranty card for third-party coverage. To ensure support for purchases on third-party sites, make sure the seller is BlackboxMyCar. Please have your order number or receipt ready when contacting us.
Please note:
- Return labels are only provided for DOA RMA warranty claims.
- Shipping fees from the original order are non-refundable.
- Any custom duties and taxes will be deducted from the refund.
- Allow up to 1 week for RMAs to be processed.