As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our top priority, so when you have an issue, it's our issue too, so we stand behind the products that we sell.
Returns, Warranty & Exchanges
We Make It Easy For You!
Get In-House Support Directly From the BlackboxMyCar Team
When you work with BlackboxMyCar, you're dealing directly with our in-house support team. We work hard to make life easy for you.
We are only able to provide warranty services for customers within Canada and the United States (ship forwarding companies within these countries will qualify for warranty). International customers will have all customer and technical support available via email, phone call, live chat, etc.
We do not warranty or provide after-sales support for anyone who did not purchase their device from BlackboxMyCar. Please refer to this post here for clarification. We do not manufacture any dash cams sold on Amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.
BlackboxMyCar is not responsible for any lost packages that are sent to us.
Available For Our Customers: Advanced RMA
Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.
Please note there is a $10 non-refundable service fee for this service. Please contact our team if you're interested in this service for your dash cam.
Our Warranty Coverage
Dash Cams & Battery Packs
We pride ourselves in being able to provide hassle-free warranty services and returns. All of our dash cams and battery packs are covered by a 1-year limited warranty (30 days for refurbished and clearance items, 90 days for open-box items & 6 months for SD cards), unless otherwise stated. In the case of any malfunctions and defects, we will gladly warranty this device for you.
NOTE: We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.
All of our dash cam accessories come with a 90-day limited warranty. This warranty is applicable to manufacturer defects only, and does not include user-generated issues or physical damage.
NOTE: Car accessories such as headlights, phone mounts, and air fresheners are final sale.
Not Covered Under Warranty
- Damage caused by accident, abuse, improper installation, water damage, and theft
- Any costs related to removing or reinstalling the product
- Any product that has been altered, defaced, or had the serial number removed
- Any product that was not purchased from BlackboxMyCar
Out of Warranty Repairs
- BlackboxMyCar is 100% authorized to work directly with manufacturers, so we can offer repair services for a specified fee that is more competitive compared to other online vendors. We can offer repairs on all dash cam models that we carry to all customers, even to those who did not purchase the unit through BlackboxMyCar.
Pricing does vary per dash cam, so please feel free to contact us if you are looking for a quote for your dash cam repair.
Our Returns & Exchange Policy
We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, within 30 days of purchase, if you are unhappy with your unit or if you simply wanted to try out a dash cam, we will refund your money. No questions asked.
Please kindly note that we do deduct a return processing fee per the following: $20 for all transactions (including products that have free shipping) and $35 for express shipped orders, per product. We do offer a prepaid shipping label for warranty claims of units that are defective within 7 days of delivery date. For reasons on why you would purchase from BlackboxMyCar, the #1 choice for dash cams, please check out our page here.
- Refurbished/clearance/SD cards/radar detectors are final sale. Offers can be found here.
- Accessories (any items that are not dash cams or battery packs) are final sale.
- Before moving forward with issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first.
- Should a return be missing pieces, unless discussed we will deduct from the refund accordingly.
Best Price Guarantee!
- By working directly with our manufacturers, we can guarantee that our products are always genuine and our prices are always the lowest.
- Find a lower price? Learn about our Price Match Guarantee policy.
We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.
- We ship across North America. Learn about our Shipping policy.