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Doing Our Part in Times of Uncertainty

Doing Our Part in Times of Uncertainty

Latest update: May 22, 2020

Effective June 1, 2020:

We are excited to announce that we will be gradually resuming our normal hours of operation over the coming weeks:

  • Starting May 25, we will be available to assist you via email, phone and Live Chat from 9am to 5pm, Monday to Friday
  • Starting June 1, our office will officially open back up for walk-ins and installations
  • Saturday hours will be starting back up starting June 13

We want to thank all our customers for their support in the last couple months. As we slowly resume regular operation hours and installation bookings, we look forward to seeing you all again!

Dear friends and family,

On behalf of the BlackboxMyCar Team, our hearts and thoughts are with all those who have been impacted by COVID-19. In truth, we all are. At BlackboxMyCar we hold ourselves to a high standard of transparent communication with customers and like you. In these uncertain times, the safety and well-being of our customers and employees remains our top priority. Therefore, I’d like to share some immediate steps and safety measures we have implemented.

We are taking the following precautions to ensure we can continue to uphold our responsibility to you:

  • High sanitization standards in our retail office, warehouse, and service centre, with increased sanitation and hand-washing protocols. Masks and gloves are available on site for staff use.
  • Handshake Free Zone. We have asked staff not to shake hands with guests, customers and any person who might visit us at our location.
  • We are restricting our garage, warehouse, and shipping centre to authorized staff only.
  • Closing storefront and made remote work arrangements for non-essential staff to facilitate social distancing.
  • We are making every effort to ensure the products you need are available and we are working closely with our suppliers and delivery partners to meet your needs and to get your order out as quickly as possible.

As North America’s #1 dash cam experts, our top priority has been and will continue to be, our customers and employees as well as those in our supply chain. We will be monitoring this situation closely and are prepared to take additional precautions. In the meantime, we will be temporarily closing our storefront and have made remote working arrangements for all non-essential staff. Our Sales team will be working remotely to assign you online: phone, email, and Live Chat.

We have also made changes to our Install Service Centre booking procedure. We will not be accepting any booking questions via our online booking form until further notice - all bookings will need to be done directly from info@blackboxmycar.com. This will allow us to space out the appointments to ensure social distancing as well as eliminate all pay-in-person or exchange of cash between our staff and our customer(s).

We have also made changes to our Install Service Centre booking procedure. We will not be accepting any booking questions via our online booking form until June 1 - all bookings until then will need to be done directly from info@blackboxmycar.com. This will allow us to space out the appointments to ensure social distancing as well as eliminate all pay-in-person or exchange of cash between our staff and our customer(s).

Our Install Service Centre, including our Customer Waiting Lounge, will remain open from Monday to Friday, 9am to 4pm. Please be advised that all customers will be asked to wear a mask and disinfect their hands. Masks and hand sanitizers will be provided on site.

However, if you have an installation appointment booked but would like to reschedule, please do not hesitate to contact us so we can accommodate. Our team is here on phone, email, live chat, and text messages, 6 days a week so you can connect with us anytime.

For further information on COVID-19, including ways to reduce your risk of infection, please refer to the following resources:

Sincerely yours,

Alex Jang

CEO, BlackboxMyCar

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Best bang for your buck!
[Signature Bundle] BlackVue DR900S-2CH + BlackVue B-124X Review
Hi Bob, thanks for reviewing! I believe you're referring to Katrina and Mark, and we'll definitely pass the compliments over to her :) Glad to hear you got all the help you needed, and it's awesome to hear that everything worked out with your install! Thanks for shopping with us.
Awesome Dash Cam
Hi Manny, we're trying our best to help our customers and keep it business as usual even during this pandemic. Thanks for leaving a review!
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Hi Christian, thanks for leaving a review. You did indeed make a great choice! You can check it live when you're not in the car by connecting the BlackVue dash cam to the Cloud. You'll need a mobile hotspot to achieve this, but it's entirely possible! Ask us if you need help :)
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Thanks for leaving a review, Nina!
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Thanks for leaving a review, Lincoln!
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Hi Firoz, thanks for shopping at BlackboxMyCar. Happy birthday to your kids, and hope they love their dash cam!
VIOFO a129 Duo
Hi Robert, thanks for shopping at BlackboxMyCar. If you have any questions, please don't hesitate to reach out!
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Hi Iain, thanks for leaving a detailed review. This will be helpful for other customers looking to purchase a VIOFO A129 for their Jeep vehicles. If you need anything else, don't hesitate to let us know.
Excellent quality and support
Hi Derek, thanks for your compliments. We try our best to provide all the information one needs to confidently find the right dash cam for them. Glad to see you're loving your VIOFO - let us know if you have any questions in the future.
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Hi West Dog, in the future, we do recommend contacting our team at info@blackboxmycar.com or live chat with us on our website. Our team is here to help you find the right settings based on what you need. Our team should have reached out to you directly already, but let us know you still have any questions.
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Hi Edward, thanks for shopping at BlackboxMyCar. Glad to hear that the DR750 met your expectation :) Comeback any time!
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Hi Christopher, that's really good to hear. Glad it all worked out - thanks for leaving a review!
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Hi Christopher, awesome :) Glad you love the 1S!
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Hi Alan, thanks for leaving a review and for shopping at BlackboxMyCar! Come back anytime if you have any further questions :)
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Hi Chris, thanks for shopping at BlackboxMyCar. Great choice on the BlackVue! Come back anytime :)
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Hi GB, thanks for leaving a review. If you're facing any further issues, please don't hesitate to contact our support team at info[at]blackboxmycar.com. We can help you with finding a solution for that.
Fast shipping, easy install, great HD dashcam
Hi Pete, thanks for leaving such a detailed review. This is awesome - we're so glad to hear that our team have been able to help you with everything you needed for a dash cam, and we're so grateful to hear that you've shopped with us for all of your vehicles. Please don't hesitate to come back anytime, and we hope you continue to trust us for your automotive goods. In the future if you're experiencing overheating issues, feel free to ask us directly because we can always assist you in troubleshooting a solution for it. Thanks!
VIOFO A129 from BlackBoxMyCar meets expectations
Hi Arthur, thanks for leaving a review! We do offer micro-fuse adapters on our website, so don't hesitate to ask us if you have any auto-related questions in the future. We're here to help!
Thinware q800 pro
Hi KevzBart, thanks for leaving a review. Glad you love it!
Nice dashcam for the money
Hi Mike, thank you for sharing your honest review. We're glad to hear that you've found a dash cam that's right for your vehicles, and you found them with us at BlackboxMyCar. We do love it when customers share their footage with us, so we'd love to see additional feedback from you once you've had more chances to play with your VIOFO. That said, we do want to clarify one thing regarding the battery pack, the amount of time that it takes to charge will be dependent on your vehicle's battery. For some of our customers, as long as they're driving minimum 30 mins a day, then it will be enough for them to recharge. It's especially important for customers during this time as many of them are working from home so having parking mode on for an extended period of time is important. That said, thank you for shopping at BlackboxMyCar. Do let us know if you have any questions in the future.
extra SDMini Card
Hi Alan, thanks for shopping at BlackboxMyCar!
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Thanks for shopping with us, Stephen! Glad our team was able to help you out.
Great Products, Excellent Customer Service
Hi Jose, thanks for shopping at BlackboxMyCar! The VIOFO A129 Duo has been a big seller for us, so we apologize for any delays during this time. Thanks for leaving a review!
good service and fast shipping
Hi Neil, thanks for shopping at BlackboxMyCar! The CPL filter does tend to saturate certain colours, so if you're finding that the edges of the frame are a bit darker than before, then we do recommend adjusting the brightness within the settings.