Warranty Exchange - How The Process Works
As North America's largest dashcam distributor, we go above and beyond to ensure customer satisfaction. We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our top priority, so when you have an issue, it's our issue too. *BlackboxMyCar is not responsible for any lost packages that are sent to us*
We are only able to provide warranty services for customers within Canada and the United States (ship forwarding companies within these countries will qualify for warranty). International customers will have all customer and technical support available via email, phone call, live chat, etc.
We do not warranty or provide after-sales support for anyone who did not purchase their device from BlackboxMyCar, please refer to this post here for clarification. We do not manufacture any dash cams sold on amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves
***Advanced RMA is an option for customers who want to exchange/upgrade their dashcam without having to be without a dashcam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us. Please note there is a $10 non-refundable service fee for this service.***
Dash Cams / Battery Packs
We pride ourselves in being able to provide hassle-free warranty services and returns. All of our dash cams are covered by a 1-year limited warranty (30 days for refurbished and clearance items, 90 days for open-box items & 6 months for SD cards). In the case of any malfunctions and defects, we would gladly warranty this device for you.
NOTE: We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.
- 90 day warranty
- Applicable to manufacturer defects, not user-generated problems or physical damage
- Car accessories such as headlights, phone mounts, and air fresheners are final sale
Not Covered Under Warranty
- Damage caused by accident, abuse, improper installation, water damage, and theft
- Any costs related to removing or reinstalling the product
- Any product that has been altered, defaced, or had the serial number removed
- Any product that was not purchased from BlackboxMyCar
Out of Warranty Repairs
With dash cams that are out of warranty, because we deal directly with the manufacturers unlike the majority of online vendors, we can offer repair services at a specified fee. Feel free to contact us if you are looking for a quote for your dash cam repair even if the unit was not purchased from us.