To all our customers:
We have recently been paying a substantial amount of custom duty fees for customer packages sent to us for warranty issues (replacements, refunds, etc.). As written on our Return Merchant Authorization Form, you must declare $10 CAD in value for the goods or else Canadian customs will charge us custom duties, which in turn will have to be paid by the customer.
We have updated our RMA Form so that it reflects this more clearly. We cannot process your warranty claims if we are unable to collect these fees from our customers. Thanks for understanding!